Welcome to Island Psychiatry! Our commitment is to provide you with the best possible care. In order to achieve this goal, we want to ensure that our policies are clear and make sense. Please take a moment to review them and do not hesitate to request clarification if there is any confusion or if you have questions.
First and foremost is your confidentiality and privacy. We will not share information about you without your explicit permission. If we feel there is an imminent danger to you or someone else we will, of course, take whatever measures are necessary to address this risk. We follow HIPAA guidelines and if you would like a copy of these policies, please ask one of our staff members.
We participate as an "out of network provider" with insurance companies. We are pleased to be able to provide you the service of filing claims on your behalf. However, payment is expected at the time of the visit. We have developed a sophisticated technology-driven claim filing process which will maximize the reimbursement you will receive from your insurance company. Although we can not follow up with your company directly with any problems which may arise, we will assist you as best we can to expedite and increase the amount of money you will receive directly from your insurance company.
Please call, text, or email to request refill of a prescription. We send medication refills electronically as quickly as we can but needs of patients and unforeseen emergent matters have to take priority. In addition, we do not have any control over how fast your pharmacy will fill the prescription we sent. Consequently, we request that patients contact us at least 3 business days prior to running out of your medication, to ensure that you will not have any delays.
A "prior authorization" may be requested by your insurance company for one of your medications. Under state law and with your authorization, your insurance company has the right to request your medical records and must pay a fee for the copying and transmittal. However, they have no legal right to insist a non-contracted businesses like Island Psychiatry, PC, complete their forms without compensation.They want us to organize the information about you, forcing us to do the work, to make it easier for them! In essence, forcing us to review your medical record without paying for this service. We send a request for payment letter to your insurance company but these are routinely ignored. Many providers are outraged by this clear attempt to coerce independent and non-contracted business to work for free by withholding access to the medications you need. Class action lawsuits may be filed soon.
In an effort to keep our overall fees as low as possible we must ask our patients for a fee of between $10-$35. In the unlikely event your insurance company pays for the service of completing their forms the way they want, we will happily refund your payment. Please click here to learn more about these issues and why we have been forced to develop this policy.
We understand that everyone appreciates maximum flexibility for schedule changes and our admin team works hard at accommodating you as best they can. That said, we do not "double book" appointments. Your scheduled time is reserved solely for you. When you have an appointment other patients are locked out of that time. If you do not show up or cancel shortly before your appointment, your clinician is unable to help someone else who wanted treatment. Consequently, cancellations made less than 48 hours before your appointment will result in a charge of 50% of the regular fee for your appointment. All missed appointments without notice will be charged the full fee for the session. Please understand that patients who frequently cancel or miss sessions may be asked to pre-pay for sessions to ensure attendance at your scheduled appointment time.
We have a commitment at Island Psychiatry to provide the most cost-effective services and work with patients without minimizing quality of care or treatment.
The fee for services is due at the time of the visit. For patients with financial hardship, reduced fees may be available through our financial hardship program. If payment is not made at the time of the visit, our office will send you a notice of the outstanding balance. If payment is not received to clear your balance within one week, a late payment fee of $15 will be added to your outstanding invoice. If there are repeated occurrences of failure to pay at the time of service, we will require your credit card number and a signed authorization to be kept on file for automatic payment of your account.
There may be additional fees for services rendered outside of your regularly scheduled appointment. These include services such as letter and form completion, expedited/complex prescription processing, after hours work, intensive collaboration (with staff or other third parties), interactive clinical complexity and non-urgent convenience appointment scheduling requests.
Thank you for your consideration.
We will do everything we can to make your experience at Island Psychiatry as positive and health promoting as possible! If you have any questions please feel free to contact our office.